Cancellation & Refund Policy

Last updated on 22-12-2023 17:19:27

AL YOUSUF ENTERPRISES LLP believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. 

Under this policy:

  • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • AL YOUSUF ENTERPRISES LLP does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
  • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the AL YOUSUF ENTERPRISES LLP, it’ll take 16-30 Days days for the refund to be processed to the end customer
Registered Office:
215-227, Topiwala Building,
Office No. 1, Ground Floor,
SVP Road, Beside Hayatt
Plus Chemist, Nr. Sandhurst
Road Station, Dongri,
Mumbai – 400 009.
+91 76691 34135
Corporate Office:
Arihant Aura, A Wing 601,
6TH Floor, Thane Belapur
Main Road, Plot 13/1, Opp.
Turbhe Railway Station (W),
Navi Mumbai – 400 705.

KSA Office:
AYOMCO
3141 Anas Ibn Malik Road,
Al Malqa, Riyadh 13251,
Saudi Arabia.
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